Hi Russy - I hope your summer's gone well.

Ours certainly did. All went very, very well in Canada. Quite an experience and thanks so much for your help in sorting it. In brief - a killer whale, three black bears, a seaplane, a grizzly walking right past our van while we were eating breakfast, white water rafting, cycling, kayaking, swimming, hiking, amazingly friendly locals, and no accidents!

It was great to get off to a good start. Terminal 5 was empty and efficient. And we were able to sit, relax, and eat some lovely chocolates handmade in Norwich. Perfect. And at the end of the holiday, sitting in the Palliser Hotel in Calgary before heading off to the airport, we raised a toast to you. Thanks Russy - we'll pass your name around, and will be in touch next time we're planning something.

David, London

Holiday most enjoyable and impeccably organised. A1 ALL ROUND. Thank you very much for your co-operation. Well done, and a personal thank you from Ruth and myself!

Iain and Ruth Ross, London

Thank you very much for the flowers, they are beautiful and arrived today.

The holiday was fabulous - the Orient Express was what we expected and more - really great to be treated as 5 star guests. The weather was good so we got some lovely views of the Alps. The food was amazing - how they produce such well cooked and presented food in a train I don't know.

The hotels were all very good - Venice was very friendly and convenient to the Water Bus. Rome was very convenient to the train station.

The hotel in St. Agnello was fabulous and we had just the room we'd seen on the internet - the terrace was great for relaxing and the little lounge too. We'd recommend the hotel to anyone as the service was excellent and the food was delicious. Thank you so very much for all that you did in arranging it all. So it was a very enjoyable Ruby Wedding trip.

Pam & Eddie, London

We had a fabulous holiday - the service we received from Cox and Kings was exemplary and made us feel very special. The train journey was fabulous, really different and interesting and we saw some amazing sights. The days in Goa at the end of the holiday were also fantastic, the Leela Palace Hotel is really luxurious and we were looked after tremendously well.

We can thoroughly recommend all the elements of the holiday and wish we could do it all over again! However it is back to reality until the next time (perhaps you may be able to help us again in the future). We are enclosing a photo of us that you may be interested in.

Thank you again for your efficient organisation, you provided us with a holiday that we will always remember.

David and Elaine Hannington

“You are friendly and welcoming, with an ability to empathise with people which enables you to establish and meet their needs both in business and personal situations. Your enthusiasm for travel is contagious!”

“You are an honest person who has tried hard to please us, as your clients, by doing as much as you can to find, and meet our needs. You genuinely want to provide a good service and you don’t over-emphasise or exaggerate just to get a sale. We believe that to you customer satisfaction comes before self gain and you always ensure that the needs and expectations of clients are not only met, but exceeded.”

“You work to provide holidays that the customer wants within the budget given to you. You meet the criteria in all aspects: friendly, providing a service and you get the desired result. You work to satisfy your customer’s needs and if their preferred options are not available, you work to offer them an equal or higher standard alternative option.”

“You are professional and thoughtful. You genuinely care about people and their needs and wants from a holiday. You make the process of searching for a holiday a very personal one and cater to individual needs.”

“You make the process of searching for and paying for a holiday a very simple, pleasant and relaxing experience. You made the holiday for us start from when it was booked, not just when we arrived at our destination.”

Matt and Julie, Gt Yarmouth

“I have used Russy Cole of Explorer Travel on a couple of occasions and have found her to be very passionate and dedicated in finding the right itinerary for my trips. Last December I asked Russy if she would arrange a 4 day trip for me to New York, so I could do my Christmas shopping. Not only did she source me an excellent price for the flights, I was also able to fly from Norwich saving me more money, as I had no extortionate car parking fees in London leaving me more money to spend on gifts when I got there, it was brilliant! I wouldn’t hesitate in recommending Russy to anyone who wants that personal attention in booking either a holiday of a life time or a quick trip away.”

Caroline Martin, Norwich

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